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At HealthNutritionAdvice.com, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or make a purchase from us.
1. Information We Collect
We collect several types of information from users of our website, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, billing address, shipping address, phone number, and payment details.
- Order Information: When you make a purchase, we collect information related to your transaction, such as the products you ordered, payment method, and delivery preferences.
- Browsing Information: We collect non-personally identifiable information about your interaction with our website, including your IP address, browser type, and pages visited.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Order Processing: To process and fulfill your orders, including sending order confirmations, shipping notifications, and delivery updates.
- Customer Support: To respond to your inquiries, handle returns, and provide other customer support services.
- Personalization: To improve your shopping experience by offering tailored product recommendations and content.
- Marketing: With your consent, we may send you promotional emails or newsletters about our products, special offers, and updates.
- Analytics: To analyze website traffic and improve our website functionality, user experience, and services.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: We may share your information with third-party service providers (such as payment processors, shipping companies, and marketing platforms) to assist in providing our services.
- Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, legal process, or governmental request, or to protect the rights and safety of our customers, employees, or the public.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect browsing information and improve your experience on our website. Cookies allow us to:
- Remember your preferences (such as language and currency settings)
- Track your shopping cart
- Analyze website traffic and user behavior
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.
5. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You may request the deletion of your personal information, subject to certain legal or contractual obligations.
- Opt-Out: You can opt-out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
To exercise these rights, please contact us using the information provided in Section 10.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
8. International Data Transfers
If you are located outside of Kenya, please be aware that your personal information may be transferred to and processed in Kenya, where data protection laws may differ from those in your jurisdiction. By using our website and providing your information, you consent to such transfers.
9. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete the information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
0724492163
11. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.